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solid var(--orange-mid);border-radius:16px;padding:4px 8px 4px 10px;font-size:12px;color:var(--orange-dark)}.attachment-chip svg{width:12px;height:12px;flex-shrink:0}.attachment-name{max-width:160px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-weight:500}.attachment-remove{width:16px;height:16px;border:none;background:none;cursor:pointer;display:flex;align-items:center;justify-content:center;color:var(--orange-dark);border-radius:50%;padding:0}.attachment-remove:hover{background:var(--orange-mid)}.attachment-remove svg{width:10px;height:10px}.ticket-kind-tag{background:var(--danger-bg);color:var(--danger);font-size:10px;font-weight:700;padding:2px 7px;border-radius:4px;letter-spacing:.04em;text-transform:uppercase;white-space:nowrap;flex-shrink:0}.pill.ticket-status-open{background:var(--warn-bg);color:var(--warn)}.pill.ticket-status-open:before{background:var(--warn)}.pill.ticket-status-inprogress{background:var(--info-bg);color:var(--info)}.pill.ticket-status-inprogress:before{background:var(--info)}.pill.ticket-status-resolved{background:var(--success-bg);color:var(--success)}.pill.ticket-status-resolved:before{background:var(--success)}.ticket-detail-row td{background:var(--surface);padding:0 20px}.ticket-detail{padding:14px 4px;font-size:13px;color:var(--text);line-height:1.55;max-width:720px}.ticket-detail-label{font-size:10px;font-weight:700;color:var(--muted);letter-spacing:.08em;text-transform:uppercase;margin-bottom:4px}.queue-summary-grid{display:grid;grid-template-columns:repeat(6,1fr);gap:16px;margin-bottom:24px}.queue-summary-card{position:relative;background:var(--white);border:1px solid 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input{border:none;background:none;outline:none;font-size:13px;color:var(--text);width:100%}.transfer-search-wrap input::placeholder{color:var(--muted)}.agent-state-wrap{position:relative}.agent-state-btn{display:flex;align-items:center;gap:8px;padding:7px 14px;border:1.5px solid var(--border);border-radius:8px;background:var(--white);cursor:pointer;font-size:13px;font-weight:600;color:var(--text);transition:border-color .12s,background .12s;white-space:nowrap}.agent-state-btn:hover{border-color:var(--orange-mid);background:var(--orange-light)}.agent-state-dot{width:8px;height:8px;border-radius:50%;flex-shrink:0}.agent-state-label{flex:1}.agent-state-dropdown{position:absolute;top:calc(100% + 6px);right:0;z-index:200;background:var(--white);border:1px solid var(--border);border-radius:10px;box-shadow:0 8px 24px #0000001f;min-width:160px;padding:6px;animation:slide-up .14s ease}.agent-state-option{display:flex;align-items:center;gap:9px;width:100%;padding:9px 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var(--border);display:flex;flex-direction:column;position:fixed;top:var(--rolebat-h);left:0;bottom:0;z-index:100;overflow-y:auto}.sidebar-logo{padding:18px 20px 14px;display:flex;align-items:center;gap:10px;border-bottom:1px solid var(--border);flex-shrink:0}.logo-mark{width:32px;height:32px;background:var(--orange);border-radius:8px;display:flex;align-items:center;justify-content:center;flex-shrink:0}.logo-mark svg{width:18px;height:18px}.logo-name{font-size:15px;font-weight:700;color:var(--text);letter-spacing:-.02em}.logo-name span{color:var(--orange)}.sidebar-section{padding:14px 20px 4px;font-size:10px;font-weight:600;color:var(--muted);letter-spacing:.08em;text-transform:uppercase}.nav-item{display:flex;align-items:center;gap:10px;padding:9px 12px;border-radius:6px;cursor:pointer;color:var(--muted);transition:background .12s,color .12s;margin:1px 8px;border:none;background:none;width:calc(100% - 16px);text-align:left;font-size:13.5px}.nav-item svg{width:16px;height:16px;flex-shrink:0}.nav-item:hover{background:var(--orange-light);color:var(--orange-dark)}.nav-item.active{background:var(--orange-light);color:var(--orange);font-weight:600}.nav-badge{margin-left:auto;background:var(--orange);color:#fff;font-size:10px;font-weight:700;padding:1px 6px;border-radius:10px;min-width:18px;text-align:center}.nav-badge.muted{background:var(--border);color:var(--muted)}.sidebar-footer{margin-top:auto;padding:14px 16px;border-top:1px solid var(--border);display:flex;align-items:center;gap:10px;flex-shrink:0}.avatar{width:32px;height:32px;border-radius:50%;background:var(--orange-mid);display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:700;color:var(--orange-dark);flex-shrink:0}.avatar-info .name{font-size:13px;font-weight:600}.avatar-info 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svg{width:14px;height:14px}.history-icon.inbound{background:var(--info-bg);color:var(--info)}.history-icon.outbound{background:var(--success-bg);color:var(--success)}.history-icon.missed{background:var(--danger-bg);color:var(--danger)}.history-name{font-size:13px;font-weight:600}.history-meta{font-size:11px;color:var(--muted)}.history-duration{font-size:12px;color:var(--muted);margin-left:auto;font-variant-numeric:tabular-nums}.notes-area{width:100%;border:1px solid var(--border);border-radius:6px;padding:10px;font-size:13px;resize:vertical;min-height:80px;outline:none;background:var(--surface);color:var(--text);transition:border-color .15s}.notes-area:focus{border-color:var(--orange);background:#fff}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;z-index:500;background:#1b223673;display:flex;align-items:center;justify-content:center;padding:24px;animation:fade-in .15s ease}@keyframes fade-in{0%{opacity:0}to{opacity:1}}.modal-box{background:var(--white);border-radius:12px;box-shadow:0 20px 60px #0000002e,0 4px 16px #0000001a;display:flex;flex-direction:column;max-height:90vh;animation:slide-up .18s ease;overflow:hidden}@keyframes slide-up{0%{transform:translateY(10px);opacity:0}to{transform:translateY(0);opacity:1}}.modal-header{display:flex;align-items:flex-start;justify-content:space-between;padding:20px 24px 16px;border-bottom:1px solid var(--border);flex-shrink:0}.modal-title{font-size:16px;font-weight:700;color:var(--text)}.modal-subtitle{font-size:12px;color:var(--muted);margin-top:2px}.modal-close{width:30px;height:30px;border-radius:6px;border:none;background:none;cursor:pointer;display:flex;align-items:center;justify-content:center;color:var(--muted);transition:background .12s}.modal-close:hover{background:var(--surface);color:var(--text)}.modal-close svg{width:16px;height:16px}.modal-body{padding:20px 24px;overflow-y:auto;flex:1}.modal-footer{display:flex;justify-content:flex-end;gap:10px;padding:16px 24px;border-top:1px solid var(--border);flex-shrink:0}.assign-call-card{background:var(--surface);border:1px solid var(--border);border-radius:8px;padding:4px 16px;margin-bottom:20px}.assign-call-row{display:flex;justify-content:space-between;align-items:center;padding:9px 0;border-bottom:1px solid var(--border)}.assign-call-row:last-child{border-bottom:none}.assign-call-label{font-size:12px;color:var(--muted)}.assign-call-value{font-size:13px;font-weight:600}.assign-section-label{font-size:11px;font-weight:600;color:var(--muted);letter-spacing:.07em;text-transform:uppercase;margin-bottom:10px}.assign-agent-list{display:flex;flex-direction:column;gap:6px;margin-bottom:4px}.assign-agent-row{display:flex;align-items:center;gap:12px;padding:10px 12px;border:1.5px solid var(--border);border-radius:8px;cursor:pointer;transition:border-color .12s,background .12s}.assign-agent-row:hover{border-color:var(--orange-mid);background:var(--orange-light)}.assign-agent-row.selected{border-color:var(--orange);background:var(--orange-light)}.assign-radio{display:flex;align-items:center;justify-content:center}.radio-dot{width:16px;height:16px;border-radius:50%;border:2px solid var(--border);transition:border-color .12s,background .12s;flex-shrink:0}.radio-dot.active{border-color:var(--orange);background:var(--orange);box-shadow:inset 0 0 0 3px #fff}.agents-summary{display:flex;align-items:center;gap:0;background:var(--surface);border:1px solid var(--border);border-radius:8px;padding:14px 0;margin-bottom:16px}.agents-summary-item{flex:1;text-align:center}.agents-summary-num{font-size:24px;font-weight:800;font-variant-numeric:tabular-nums;line-height:1}.agents-summary-lbl{font-size:11px;color:var(--muted);margin-top:3px;font-weight:500}.agents-summary-sep{width:1px;background:var(--border);align-self:stretch;margin:4px 0}.agents-filter-row{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:14px}.agents-filter-btn{padding:5px 13px;border-radius:20px;border:1px solid var(--border);background:var(--white);color:var(--muted);font-size:12px;font-weight:500;cursor:pointer;display:flex;align-items:center;gap:5px;transition:all .12s}.agents-filter-btn:hover{border-color:var(--orange-mid);color:var(--orange)}.agents-filter-btn.active{background:var(--orange);border-color:var(--orange);color:#fff}.agents-filter-count{background:#ffffff4d;border-radius:10px;padding:0 5px;font-size:10px;font-weight:700}.agents-filter-btn:not(.active) .agents-filter-count{background:var(--surface);color:var(--muted)}